Giving feedback in a constructive way is beneficial for everyone. Your employee values your experienced and focused input, thus improving their performance. You gain a better motivated team. And your organisation benefits from a gradually evolving skilled workforce, leading to a stronger culture of sustainable performance growth. Here are ten keys points which will enable you to get the best value from your workforce. 1. Instill trust - criticism can be a bitter pill to swallow, so sweeten it by showing that you're trying to help the person, not looking to feed your own ego. 2. Know your aim - work out what you want them to do differently and keep this in mind while you talk to them. 3. Think right place, right time - have the conversation as soon as possible after the incident, so that the events are still fresh. If it's a sensitive issue, take it somewhere private. 4. Set the scene - make it clear from the outset what you need to talk about. If you think the other person knows what you are going to say, then start with a question, such as, "How do you think this morning's presentation went?" 5. State what went wrong help them get clear what they think happened first, then explain to them the positives of the performance and the tricky bits too. Dont miss the chance. 6. Short and sweet by ensuring that you keep the pain to a reasonable timescale, they wont feel belittled. Make sure that you make your point and listen to theirs an have done with it. 7. Share the impact its also important to explain what the consequences of their actions will be, especially to the organisation. It isnt intended to scare them, more a gentle reminder of the bigger picture. 8. Be present its time to make time for them in this moment they need you to be on their side. That can only happen if you give your full attention, so make every effort to do so. 9. Value them at the end of the conversation its time to let them know how highly you regard them. That they are a great member of your team and that they do great work. This is just one of those things to learn by. 10. Seek solutions together and you and they are working collaboratively to make this work better in future. You are a team and all for one/one for all etc. Remember, giving feedback constructively makes for growth in performance, as it is a learning exercise. Treating people well in this situation is great for building relationships one-on-one, which will make for a developing workforce, and not one that feels constantly criticised. |